How Can We Help Today?
Whether you have a question about a gazebo, need help choosing the right patio set, or want an order update, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days depending on your location.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. If you have questions about your shipment status, our team is happy to look into it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your space, please review our Return Policy page for full details on how to start a return. Our support team can walk you through the process.
Can I exchange an item for a different style or color?
We understand that choosing outdoor furniture online can be tricky. If you need a different style, size, or finish, please contact us within 30 days of delivery and we will help coordinate an exchange per our Return Policy.
What materials are your pergolas and gazebos made from?
Our pergolas and gazebos are crafted from materials like powder-coated aluminum, galvanized steel, and weather-resistant wood composites designed to withstand the elements. Each product listing includes full material and specification details so you can choose the best fit for your backyard.
How do I choose the right patio furniture set for my space?
Start by measuring your patio, deck, or garden area and consider how you plan to use the space, whether for dining, lounging, or entertaining. Our product descriptions include dimensions and seating capacity to help you find the perfect match. You can also contact us for personalized recommendations.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to reply to every inquiry within 24 hours on business days.
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Quality Craftsmanship
Owned and operated by Patioaxis, every piece is selected for lasting durability and timeless outdoor style.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by our 30-Day Returns.
